Returns & Refunds policy
At ProfitWave, we are committed to providing high-quality educational courses that empower our students with valuable and new knowledge. We strive to ensure that every individual who enrolls in our courses experiences substantial learning and growth. We understand that your satisfaction is essential, and we have developed a refund policy to guarantee your investment in our courses.
Valuable/New Knowledge Guarantee:
If, within 30 days of completing our course, you feel that you have not gained any valuable or new knowledge, we offer a hassle-free refund. We want to ensure that you have a positive learning experience and obtain the insights you expected when you enrolled in our course.
Refund Procedure:
To request a refund, please follow these steps:
Contact our dedicated customer support team at support@profitwave.net. Please include the following information in your email:
Your full name
Course name and enrollment date
A brief explanation of why you feel you haven't gained valuable/new knowledge
Our support team will review your request promptly and verify your enrollment details.
If your request meets the criteria for a refund, we will initiate the refund process. Refunds will be issued to the original payment method used during enrollment.
Once the refund is processed, you will receive a confirmation email. Please allow up to 10 business days for the refund to reflect in your account, depending on your payment provider's policies.
Conditions for Eligibility:
To be eligible for a refund, the following conditions must be met:
The refund request must be made within 30 days from the completion of the course.
You must provide a valid reason, explaining why you believe you haven't gained any valuable or new knowledge from the course.
Your request will be carefully assessed to ensure that you have engaged with the course materials, participated actively, and made a genuine effort to learn and apply the provided knowledge.
Only the original course fee will be refunded. Additional expenses, such as transaction fees or any other costs incurred during enrollment, will not be included in the refund.
Non-Eligibility:
The following situations will render you ineligible for a refund:
If the refund request is made after 30 days from course completion.
Failure to provide a valid reason for not gaining valuable or new knowledge from the course.
Incomplete or inaccurate information provided during the refund request.
Evidence of completing the course, including assessments, quizzes, or progress tracking, indicating active participation and engagement.
Contact Information:
For any questions or assistance regarding our refund policy, please reach out to our support team at support@profitwave.net. We are here to address your concerns and ensure a satisfactory resolution.
Note: This refund policy is subject to change at the discretion of ProfitWave. Any modifications or updates will be communicated through our official website or via email to enrolled students.
We appreciate your trust in ProfitWave and remain committed to delivering exceptional learning experiences that help you achieve your goals.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail support@profitwave.net